Form Follows Function

January 28th, 2010

I’m spurred to write this post for one reason; I’m tired of seeing really crappy websites.  You see them everywhere, and if you are willing to put up a poorly made site, you can’t be surprised if it doesn’t monetize.  It doesn’t take much to put something up that will not make your bounce rate hover at the 100% mark.  Form follows function.  If you have a business, large or small, you need to convey that you are somewhat professional, and care about what your customers think about you and your business.

Here are things you should NEVER do if you are a small business and somewhat new to making websites.

  • Try to be fancy.  Too often, people think that adding bells and whistle to their sites will make the site look better.  When was the last time adding bells or whistles to anything was a good idea?  Flash intro page?  No good.  Crazy, over-active navigation?  No good.  Making your site look like a Myspace page?  2 minutes in the penalty box!  I’m not suggesting that you don’t need to make a site aesthetically pleasing.  But don’t over do it!  Here’s what you need:  A top logo/banner, simple navigation, some content and a footer.  Add some understated color, and you’re good to go.  Look at this blog!  Granted the colors are kind of odd, but the site has NOTHING fancy at all about it.  And I could do a bunch of things to it and it STILL wouldn’t be fancy.  But, it gets the job done.
  • Green-light it before you check your site for errors!  Don’t put up a site that appears to “wallpaper” across the browser.  Can’t spell?  Use Spell Check for crying out loud!  Sure, errors will come up, but when they do, fix them!
  • Leave up old info!  (Thanks to Jayme for that one!)  If you had an event that ended 7 months ago, take down the announcement!  It serves nothing more than to make you look like you have no idea what you’re doing.  Keep your info current!!
  • KNOW WHEN YOU DON’T KNOW!!  If you don’t know what is wrong, and/or don’t know how to fix it, find someone who can.  Don’t ignore the problem, or go on wild goose chases trying to find a solution unless you’re comfortable with the information you’re getting.

All of this should be common sense to someone making a website.  When you are making a website, plan it out ahead of time.  Don’t wing it.  Find a design you like somewhere else and customize it to your needs.  And when it’s ready to go, ask yourself “would I come back to this site?”  If you said “no” or you aren’t sure, then get help.  That help could be another book, checking out blogs and bulletin boards (remember what I said about the information you get!) or hiring someone to do it for you.  Sure, it’s not cheap.  But, sometimes spending money will help you make a lot more money than if you decided to keep a tight grip on the check book.

All sites need upgraded from time to time.  But, if you flip the switch on your new site, and you immediately need to redo it, then you didn’t take the time to do it right the first time, and that is just wasted time, and potentially wasted traffic.  If you’re going to make a website, make sure it’s worth putting your name on it.

Facebook – what can you do with it?

January 22nd, 2010

Facebook has become probably the most respected of the social networks.   It has a wider age range, in both males and females, than the other big social network, Myspace.  And, in the space of a year, Facebook has caught the total user count of Myspace as well.  While no one would say it’s bad to advertise in Myspace, you could certainly argue that you’re more likely to find your target market on Facebook.  If you need to advertise to a bunch of 18 to 24 year olds, mostly female, mostly fans of vampires or werewolves,  then Myspace may be your deal.  But, if you want to advertise to a larger group of 25 to 35 year olds, with a greater chance that said user would have more spending dollars, then Facebook is probably the way to go.

You can go a few different ways with Facebook.  You can try and go “viral” and put up a fan page and see if you can generate a bunch of traffic for free.  You have to have some compelling content to put on the page.  You want people to tell two friends in this case.  This is not always the easiest thing to do.  If your business sells a product of service to your customers, you may want to offer discounts from time to time.  It gets people talking about your site, and if you throw discounts out there once in a while, people have a good reason to come back.  You could also try doing give-aways.  It’s the same thing; people will see that there is a reason to come back.

The other way to go, is to advertise in much the same way you do in Google.  Facebook has paid ads just like Google, but gives you a little bit more control of who you want to show your ad to.  You can choose gender, age, location, and other factors that you cannot choose with Google.  You are offered the choice of basing your spend on clicks or impressions.  You can choose based on the interests of the users you want to advertise to.  And, you can put up a logo.  These factors really allow you to zero in on the people you want to advertise to.

And, if you do it right, you can use both on tandem to really get your name running through the Facebook ranks.  With upwards of 300,000,000 users running through the system, it’s a powerful tool to use to bring users to your site.

PPC – The Bridge Between Obscurity And SEO Success

January 10th, 2010

Many people with websites get into the game thinking that they can be a player right away, just by using simple, or even advanced SEO techniques.  JoesDiscountCars.com certainly carries the same weight with the almighty Google as AutoTrader.com does, right?  Get some good meta tags in place, whether Google looks at them or not (depends on who you ask), get a few hundred words of meaningful content on your home page, get some depth on your site, and you, too, can compete with the big boys in your space, even though it’s crowded with big boys, your site is new and no one has heard of you, right?  Riiiiigggghhht…..  And monkeys will fly out of my butt.  And for the recored, I know that there is a lot more to SEO than what I just mentioned above.  So, no comments.

But, there are ways to play with the big boys, and do it quickly, if you have a little bit of an advertising budget.  In all the major search engines, you can purchase a search result and get right on the front page with the biggest players in the game.  And you can do it 20 minutes after you flip the switch.  Pay-per-click advertising is the easiest way to get seen by a large audience who is looking to find what you’re selling.  And you can very easily narrow your market to the exact group you’re looking to target, in many cases out-positioning the big boys in doing so.  AutoTrader.com sells all over the United States, and maybe in international markets, whereas JoesDiscoutnCars.com sells in good old Scranton, PA.  While AutoTrader.com can reap the benefits of people clicking in from California, Alaska and Florida, JoesDiscountCars.com would really benefit from clicks coming in from Scranton, Wilkes-Barre, and maybe even as far away as Allentown.  And with just a few enhancements to his PPC campaign, Joe is playing first base on the National Used Car Sellers softball team.

While you will never really be able to eliminate the competition in PPC, you can out-maneuver them by targeting a specific geographic location and by bidding on geographically-specific keywords.  Want to sell used cars in Scranton?  Joe can certainly bid on “used cars”, but it’s gonna cost him about $20 per click, or maybe even more, to be seen in the top 5 positions, let alone #1.  And really, the potential to get clicks from all over the world is far too great, even if Joe puts his location in the ad.  And Joe doesn’t want that.  Joe just wants to get the word out to the local yokels who are looking to purchase his fine, previously-owned merchandise.  By bidding on “scranton used cars” and keywords like it, now Joe has the opportunity to rub elbows with AutoTrader.com.  They are still likely to be around, as it’s very possible they have lists upon lists of possible geographic locations to bid on,  and use dynamic keyword insertion to throw up a specific ad for each of those keywords.  But, you’re there.  And User X may see the AutoTrader ad right next to yours, but with some clever ad copy, you have just as good of a chance of getting that click as they do.  And for FAR less than if you just bid on “used cars.”  And over time, as SEO starts to really take off, you can lower that PPC spend so you don’t compete against yourself, and pay for clicks you might have gotten organically.

Now, how does this bridge the gap between obscurity and SEO success?  When a new website jumps into the mix, it has lots of things stacked against it.  First off it needs to be indexed.  While this can happen quickly, you’re at the mercy of the search engines as to when it will happen.  You can’t just call in and order up and indexing.  Once that’s done, you have prove your worth to the search engines.  If you don’t, you’ll remain in obscurity forever.  Once you start gaining some relevancy mojo, you need to show the search engines that not only are you relevant, but you are MORE relevant than every other site.  Besides obtaining links into your site, this is the most difficult task you have on your plate.  In the case of search engines, sites are irrelevant until proven otherwise.  Through hard work and determination, any site has a chance to rank very high, even in some very competitive markets.  But, it can take years for that kind of success, and while you’re waiting for that success, however you measure it, to come, you can fill in the gaps, get  seen and even help out your SEO efforts by potentially getting people to link to your site.

And if you have the budget to spend, why not start that walk across the bridge?

Reading the minds of your customers.

December 30th, 2009

How often does this happen?

Customer:  Hi! I’d like a ….

Bob the Business Owner:  …a stereo.

Customer:  Yes, that’s right and add…

Bob the Business Owner:  … an amp, surround sound and a turntable.  And yes, we take Master Card.

Customer:  Wow!  It’s like you read my mind!

Doesn’t happen too often, does it?  If it does, you know that Bob the Business Owner is most likely raking in the dough.  But, the reality is, business owners don’t have much of a clue about what their customer truly wants.  They will have an idea, or they shouldn’t be in business.  The owner of a website that sells jewelry is pretty certain that his visitors come to the site looking for jewelry.  But, unless he’s speaking to everyone who comes by the site, he probably doesn’t know exactly what they like.  When was the last time you went to the site and it asked you what you liked while you were shopping?

But, in this day and age, the business owner can get a very good handle on what his customers, users and/or clients are looking for.  This information can be gathered prior to the customer coming to the site, during their visit, or after they have left the site.  Web Based Surveys are an excellent way to gather insight in the likes and dislikes of clients and customers, both potential and existing.  Data gathered in a survey can tell you exactly what people are looking for in your space.  If you own a website that sells stereos, you can survey your visitors to reveal that they generally prefer Japanese brands to American brands.  Do you have an existing client base?  You can reach out to them to find out what they think of the services you are providing, and get valuable feedback on how to improve or expand on it.

With this kind of information at your disposal, how can you not use it to it’s full potential?  If you are using surveys, and your competition isn’t, you’re leaps and bounds ahead of them.  Small Biz Web Exposure can set you up with the survey that’s right for your business.

There Are No Guarantees In SEO

December 10th, 2009

I’ve seen lots of guarantees in my life.  “GUARANTEED to grow new hair!”  “GUARANTEED to never break!”  “GUARANTEED to appraise for twice it’s selling price!”  And all of these usually fall by the wayside when push comes to shove.  Sure some people may actually experience what is being promised in the guarantee, but there rarely are any sure things other than death and taxes.  And lately, I’ve been getting bombarded by SPAM emails lately from people who are guaranteeing first page placements by using SEO methods.  Well ladies, gentlemen and colleagues, esteemed or otherwise, there are no guarantees in SEO.  If there was, it would render SEO, as it is now, useless.  Google (and all the other engines for that matter) takes great pride in their algorithm, and it’s secrecy and security, and for there to be any kind of guarantee, someone would likely have to have A LOT of very valuable information.

On top of the likelihood of an SEO practitioner having that kind of inside track being extremely unlikely, to be able to follow through with that guarantee, they would have to somehow, some way know exactly what every other competing website would have to be doing in real time.  The fact is, no one knows the algorithm, no matter what they tell you.  And, no one has a handle on what all of your competitors are doing at the exact same time you are doing your SEO work.  And because of that, there are no guarantees.  Search Engine Optimization is a process that is always in the works and always evolving.  It’s filled with trial and error.  And because of the factors I just mentioned, you may not see significant, sustained change for a long time.  With SEO, patience is a virtue for sure. Some can certainly give you and idea of what COULD happen once optimization has begun, and can even go so far as to say what will happen with some things.  But a guarantee is never possible.

So, if you’re in the market for SEO, be wary of those who make guarantees.  You may see some immediate results, but in the long run the work done to produce that “guarantee” may end up costing you.

Linking versus Social Media

December 3rd, 2009

Obtaining links, both internal and external, is one of the concrete, hard-and-fast basics of SEO; get more links and you have a much stronger chance to be ranked higher than the sites that don’t have them.  Links generally are permanent “validation” points that search engines love.  If they come from a trusted source, they are worth their weight in gold.  In a much more deliberate and slower sense, it’s like word-of-mouth from website to website.  With the right links in place you can build a following that won’t go away, and will be recognized by search engines.  This is one of the main reasons why Search Engine Optimization exists.

Social Media has become quite the hot ticket in the last few years.  Twitter, Myspace and Facebook, to name a few have become a great way to get your (_fill in the blank__) noticed by literally millions of people.  People have become celebrities just for having something to say.  Look at Tila Tequila.  She is famous for being famous, and turned her Myspace fame into “legitimate” celebrity.  Social Media sites like Reddit, Digg and StumbleUpon allow any user to pass on websites and news articles to the greater populations of the site.  Done correctly, these sites are the internet equivalent of telling two friends, and them telling two friends, and so on and so on and so on.

So, which is better?  A recent article by Steve Logan put it this way, “Both techniques work in very different ways. You build links by making requests, payments (only to the right people – directories and the sort) and creating content that causes a stir. Networking can of course help this process. When you get noticed by more people, they may be inclined to link to you; there’s no guarantee of course, but social media is a way of raising a profile and showing off your expertise to the world – prime link bait conditions.

“Of course the main reason most people create an article or release, at least in an SEO capacity, is to get it picked up and syndicated across a number of sites. The dream ticket is a major news agency picking up a story on their newswire and sending it global; this of course is extremely rare. To do this, it needs to be relevant, it needs to be interesting and it needs to offer something new. Regurgitating the same stuff over and over again may save time, but that could well prove to be a false economy.

“But once again we’re thrust back into the realms of Web 2.0. If you want to get people talking about your content, you may first need to start shouting about it.”

In a nutshell, Mr. Logan is saying links are good, and sometimes you need to use Social Media to get the word out to as many people as possible.  But these two different approaches have their drawbacks as well.  For Social Media to be highly effective, it takes a lot of effort.  A LOT of effort.  The Average Joe can’t just get on to Facebook, tell his friends to stop by his website to check out the latest gizmo he’s selling and expect sales to boom.  However, if, in addition to telling all of his friends he creates a Facebook page for his site, goes over to Myspace and does the same thing, keeps in constant contact with his Twitter followers, puts out a blog entry that is picked up via RSS feed on sites like Blog Digger and Blogarama  and plugs his new gizmo on other blogs and outlets, he stands a good shot at really taking advantage of Social Media  But what these efforts do not do is make his site a better website by strengthening it and giving it credibility.

How does this fit into the scheme of things for the Small Business Website?  First, you need to identify your target market.  If you sell Twilight memorabilia, you can bet the majority of your target market is going to be 14 to 20 and female.*  Based on this assumption, you should look at those two main factors for an idea as to where you should focus your efforts.  BrianSolis.com recently published an extensive list of demographical information for the top 20 Social Media sites. His research shows that for the gender group we’re looking at, suggested sites would be Facebook, Myspace, Twitter, Flickr, Friendfeed, Ning, Upcoming uStream and Yelp.  Combine that with our assumed age group, and Myspace is your big winner with 64% of their users being female, and 44% of their users under the age of 24.  Facebook, Ning, Upcoming and uStream are other sites that would likely provide good results for the effort you put in.  If, however, you were selling high-waisted plaid pants, you wouldn’t be hitting up the kids at Myspace to help generate traffic.  What this boils down to is finding your target, and not straying from it.

Links for the Small Business Website can be a little more challenging if looked at alone.  To obtain links you have generally 3 options; submit your sites to legitimate directories, request links from reputable sites, or purchase them from reputable sources.  There are other ways to do it, but those are the big three.  Unless you just stick to buying links, obtaining quality links can be a very time consuming process, usually garnering little reward for the effort you put in, if at all.  But, as mentioned above, obtaining these quality links will help strengthen and develop your site for the long haul.  The more you get, the better off you are.  But, quality trumps quantity any day.  When trying to find potential sources for links you want to think of two things; where they are coming from, and who will see them.  That is a bit broad, so let me elaborate.  You want to check on the reputation of the site in general.  Does it look like a site that you would want to attract visitors from?  An extreme example would be a religious site trying to get a link on a porn site.  Does the  site have  a place where a text link could be naturally placed?  If they would just throw your link up in some group of links, just keep on looking.  You don’t want that link.  At least from an SEO standpoint.  Is the site you’re looking at a .com?  Or is it a .gov, .org, or .edu?  These three types of sites carry a lot of weight with search engines.  But, that said, they are usually very difficult to obtain.

In the long run, arguments could be made for both Social Media and linking.  Personally, I don’t think Social Media can stand alone in the long run.  Eventually people get tired of telling two people, and so on.  But, if you combine your well-targeted Social Media efforts with solid link-building efforts, you’re likely to see more of a return for your efforts than if you chose one over the other.

*I pulled this demographic out of thin air to make a point.  But, come on, how far off can I be?

SmallBizWebExposure.com’s blog is now live!

November 30th, 2009

The purpose of this blog will be to keep small business web site owners up-to-date in the word of Web marketing, and how it all ties in to the small business.  You will find articles on Pay-Per-Click Marketing, Search Engine Optimization, Web-based Surveys, Social Media, Email Marketing.  I spent several years in an SEO firm, keeping watch over hundreds of projects while listening to the client’s needs, and I think that gives me a unique vantage point over many other Web Marketing firms.  I know what companies want, and generally what will work to help them get what they are looking for.

Small Biz Web Exposure will help you navigate through all the info floating around about Web Marketing and help you pcik the right options for your Web site.  I hope you find this information useful and even entertaining, and that Small Biz Web Exposure’s blog becomes a source for your Web Marketing needs.